Frequently Asked Questions

Answers about catalogue ordering, shipping, supplied laboratory format and support.

Ordering & payment

How do I place an order?

Browse the catalogue, choose a laboratory research product, add it to your research order and continue through checkout. The Product Finder filters by neutral research classification.

What payment methods do you accept?

Current options are shown at checkout.

Shipping & handling

Where do you ship?

Orders dispatch from Ireland to Ireland, the United Kingdom and supported EU destinations.

How long does delivery take?

Ireland: 1–2 business days. UK: 2–4 business days. EU: 3–7 business days. Orders placed before 14:00 Irish time are typically dispatched the same or next business day once payment is confirmed.

What does shipping cost?

Ireland: €15 below €100 and free from €100. Supported EU destinations: €35 below €250 and free from €250. United Kingdom and any other supported destination rates are shown at checkout where available.

How should material be stored?

Storage requirements depend on the specific laboratory material. Researchers should follow the product specification and their validated laboratory SOP.

Supplied format

What formats are listed?

The catalogue may include lyophilised research vials, research pens and research collections. The supplied format is stated on the applicable product page.

Product Finder

How does it work?

The finder narrows the catalogue by neutral research classification and supplied format. It does not provide personal-use or medical guidance.

Support

What can support help with?

Support can help with catalogue navigation, supplied formats, product records, shipping and payment. It cannot provide medical advice or personal-use instructions.

For laboratory research use only. Not for human or veterinary use or consumption.