Returns & Refunds

Because our products are cold-chain, batch-controlled research materials, returns of opened or accepted-in-good-condition items are not accepted. This is standard practice for laboratory reagents and reflects the impossibility of guaranteeing chain-of-custody once a parcel has left our fulfilment centre.

• Your parcel arrives visibly damaged and you report it within 48 hours of delivery with clear photos of the outer packaging, the seal and the affected unit.
• You receive the wrong item, wrong strength, or wrong quantity versus your order confirmation.
• The item is defective on first inspection (e.g. compromised seal, contaminated vial).
• Your order is lost in transit and cannot be located by the carrier within 14 days of dispatch.

Email support@eirepeptide.shop with your order number and clear photos showing the issue. We will confirm next steps within one business day.

Approved refunds are issued to the original payment method via the same processor used at checkout (PeptidePay or card). Bank processing times mean funds can take 3–10 business days to appear.

Orders can be cancelled and fully refunded any time before the fulfilment status reaches "packed". Once packed and handed to the carrier, cancellations are treated under the terms above.

Nothing in this policy affects any non-waivable consumer rights you have under Irish or EU law.